These Terms and Conditions set out the matters that customers are required to review in advance when using the wedding photography services provided by SHIFRA (hereinafter referred to as “we,” “us,” or “our”).
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Please review and agree to these Terms before applying for our services.
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Article 1. Application and Reservation
1．Please submit your application through the reservation form by entering your preferred plan, shoot date, location, OPTIONs, and other required information.
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2．By submitting an application, you are required to agree to these Terms and our Privacy Policy.
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3．After receiving your application, we will review the details and coordinate the shoot date and any other necessary arrangements.
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4．Once the details and schedule have been confirmed, we will provide payment instructions for the reservation deposit of ¥66,000 (tax included). Please make payment within 7 days of receiving the payment instructions.
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5．Your reservation will be confirmed once payment of the reservation deposit has been received.
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6．After your reservation has been confirmed, we will send you a consultation form. Details regarding the shoot, styling, and other arrangements will be determined through consultation based on the information provided.
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7．In addition to the selected plan, location, and OPTIONs, any details separately communicated and agreed upon between you and SHIFRA will also form part of the service agreement.
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Article 2. Fees and Payment
1．The reservation deposit of ¥66,000 (tax included) will be applied toward the total plan fee.
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2．The remaining balance, after deducting the reservation deposit, must be paid no later than 30 days before the shoot date.
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3．Shoots held on weekends or public holidays are subject to an additional OPTION fee.
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4．If additional charges arise on the day of the shoot, payment may be required in cash on the day.
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5．If payment cannot be confirmed by the specified deadline, your reservation may be treated as cancelled.
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Article 3. Cancellations and Changes
If you cancel your reservation for personal reasons after it has been confirmed, the following cancellation fees will apply:
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・From the reservation confirmation date until 31 days before the shoot: 30% of the base fee
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・30 to 20 days before the shoot: 50% of the invoiced amount
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・19 to 10 days before the shoot: 70% of the invoiced amount
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・9 days before the shoot through the day of the shoot: 100% of the invoiced amount
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The reservation deposit of ¥66,000 (tax included) will be applied toward the cancellation fee.
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OPTION fees will be settled according to the details of each OPTION and the status of any arrangements already made. If cancellation fees, change fees, or other charges arise in connection with facilities, transportation, accommodation, or other services included in an OPTION, you may be required to pay the actual costs incurred.
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If the cancellation fees and actual costs exceed the amount already paid, you will be required to pay the difference. If the amount already paid exceeds the total charges, the difference will be refunded.
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Changes to the shoot date or plan requested by the customer are subject to a change fee of ¥55,000 (tax included). If additional change fees, cancellation fees, or other charges arise in connection with facilities, transportation, accommodation, or other arrangements, you may also be required to pay those actual costs separately.
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Article 4. Schedule Changes Due to Weather
For outdoor shoots, if we determine that photography is difficult due to bad weather or similar conditions, the shoot may be rescheduled to another date without our schedule change fee.
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Any decision regarding rescheduling will generally be made by the day before the shoot after reviewing the weather forecast and conditions at the shooting location and consulting with you.
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Facilities, transportation, accommodation, and other external arrangements may be subject to change fees, cancellation fees, or other charges in accordance with the policies of the respective service providers.
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We are unable to cover transportation, accommodation, or other expenses incurred by the customer as a result of rescheduling.
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If photography at the originally planned location becomes difficult due to weather, location management rules, facility circumstances, permit conditions, safety considerations, or other reasons, we may propose an alternative location or shoot date.
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Article 5. Fitting Support, Outfits, and Locations
1．Fitting support is generally available on weekdays.
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2．If you wish to change or cancel a fitting appointment, please contact us no later than the day before.
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3．Reservations, outfit fees, payments, cancellations, changes, and other matters relating to dress shops are subject to the policies of the respective shops.
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4．Outfit fees are not included in our plan fees.
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5．Depending on your preferred outfit, size, availability, and other conditions, the dress shops or outfits we are able to recommend may be limited.
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6．For plans in which outfit or location selection is entrusted to us, changes after a decision has been made are generally not accepted.
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7．For other plans as well, changes after the location has been confirmed are generally not accepted.
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Article 6. On the Day of the Shoot
Transportation, changing arrangements, and other details regarding the schedule on the day of the shoot will be provided in advance according to the shooting location and circumstances.
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Transportation expenses incurred by the customer in traveling to the shooting location are the customer’s responsibility.
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If you arrive late for the meeting time or shoot start time, the scheduled end time will generally not be extended. The shooting time may therefore be shortened according to the length of the delay.
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To preserve the couple’s shooting time and the intended visual atmosphere, family members, friends, and other guests are generally asked not to accompany the shoot. However, one person who assists with driving during transportation to the shooting location may accompany you.
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If there are special circumstances, please consult with us in advance.
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Article 7. Delivery of Photography Data
1．Approximately 100 edited images will be delivered approximately one month after the shoot date.
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2．Delivered photographs will consist of images selected and retouched by us and the photographer.
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3．Photograph selection will be carried out by us and the photographer. Customers cannot select the photographs for delivery.
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4．Unedited data, including RAW files, and photographs not selected for delivery will generally not be provided.
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5．Delivered data will be stored for 90 days from the delivery date. Redelivery after this period cannot be guaranteed, so please download and save your data within the storage period.
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Article 8. Safety Management and Equipment
During photography and transportation, please cooperate with instructions and guidance from us and the photography staff to ensure safety and smooth operation of the shoot. You must also comply with the rules and restrictions established by each shooting location or facility.
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If we determine that it is difficult to continue the shoot safely due to weather, location conditions, or other circumstances, we may change, suspend, or cancel part or all of the shoot.
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If equipment, accessories, shooting facilities, vehicles, or other property provided by us or related parties are damaged, soiled, or lost due to the customer’s intentional act or negligence, the customer may be required to pay the actual repair, cleaning, or replacement costs incurred.
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We are not responsible for accidents, injuries, loss, theft, or other damage resulting from the customer’s own negligence, except where such damage is attributable to us.
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Article 9. Information Regarding Shooting Locations and Related Matters
Unpublished shooting locations, shooting methods, shooting routes, permit application contacts, and other information independently selected or proposed by us and not generally disclosed to the public constitute our operational know-how.
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Please do not disclose or share such information with third parties or post it on social media or other platforms without our permission.
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Article 10. Photography and Delivery
Photography will be carried out based on the customer’s preferences, selected plan,